Featured Articles

Sharing Service Resources Between Customer-Pay and Internal Service Environments

Sharing Service Resources Between Customer-Pay and Internal Service Environments

Fixed Ops Magazine – October 2022 Sharing Service Resources Between Customer-Pay and Internal Service Environments By Jennifer Marszalek Service managers and advisors for combined retail and internal service centers often juggle conflicting priorities, personalities, and equipment that can test patience,
OpenRoad Auto Group Follows The Facts to the Money

OpenRoad Auto Group Follows The Facts to the Money

AutoSuccess Magazine – September 1, 2022 OpenRoad Auto Group Follows The Facts to the Money By Jim Leman Originally published in the September 2022 Dealer Service supplement to AutoSuccess Magazine OpenRoad Auto Group is the largest-volume automotive retail group in
Stand By Your Recon Heroes

Stand By Your Recon Heroes

Stand By Your Recon Heroes By Dennis McGinn Originally published in the August 2022 edition of AutoSuccess How you recondition your cars, including the methodology you adopt, the metrics you measure, and the discipline of your recon team, affects so
For Internal Service Advisors, SCRAMBLE Defines The Day

For Internal Service Advisors, SCRAMBLE Defines The Day

Kim Morrison is the internal service advisor at Canadian dealership HJ Pfaff Audi. Her job description could describe an individual with the abilities of a Swiss Army knife.
Slash Reconditioning Time to Save Costs, Boost Profits

Slash Reconditioning Time to Save Costs, Boost Profits

Tom Dunn, general manager of Fred Martin Superstore, Barberton, OH, discusses how Rapid Recon™ software allows dealers to monitor each step of reconditioning.
Sober Scalability and Truthful Transparency - Rapid Recon

Sober Scalability and Truthful Transparency – Rapid Recon

AutoSuccess Magazine - May, 2022Sober Scalability and Truthful TransparencyBy Dennis McGinnIf you are shopping for vehicle reconditioning software, it should be easy for you to understand the product’s core benefits, features, and advantages. No one should have to acquire more
From NADA: Deliver Transparency, Prep for Margin Compression - Rapid Recon

From NADA: Deliver Transparency, Prep for Margin Compression – Rapid Recon

AutoSuccess Magazine - April, 2022From NADA: Deliver Transparency, Prep for Margin CompressionBy Dennis McGinnA personal delight for me at this year’s NADA was a discussion with digital retail pioneer Chip Perry. He dropped by the Rapid Recon booth to record
Shop Efficiency Jones Recon Article - Rapid Recon

Shop Efficiency Jones Recon Article – Rapid Recon

Fixed Ops Magazine – March 1, 2022​ How to Find an $80,000 Labor DeficiencyBy Dustin Jones My specialty is helping dealers squeeze every ounce of performance from their reconditioning. I do this to help them get more cars sale-ready faster
Measure Twice, Cut Once Recon Article - Rapid Recon

Measure Twice, Cut Once Recon Article – Rapid Recon

February AutosuccessMeasure Twice, Cut OnceBy Dennis McGinnA homebuilder friend shared his success model: measure twice, cut once.A car dealer’s equivalent might be the irrefutable yardstick we like to refer to as transparency, accountability, and profitability, which make up the measure

Recon Work Requires Team Effort

By Steve Finlay Dealers can end the tug-of-war between car dealership departments when it comes to getting trade-ins ready for resale. It’s the rare trade-in vehicle that doesn’t need reconditioning before they are sale-ready. But doing that work can get bogged down if dealership departments – mainly

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5 Tips For Technician Communication

5 Tips For Technician Communication By Dan Anton Service technicians are powerful people. They are the lions of their domain. Intruders beware. The exceptionally skilled and experienced are increasingly rare gems. Service directors and service advisors hoping to curry their favor often shudder in hesitation. This

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Accountability for Predictability & Accuracy

Accountability for Predictability & Accuracy By Dennis McGinn, AutoSuccess Can you define the meaning of the noun accountability as you might use it in your work environment? We all think we know what it means, and each of us reacts differently when hearing it spoken to

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How EVs Affect Used Car Reconditioning

How EVs Affect Used Car Reconditioning By Dennis McGinn, AutoSuccess According to Experian, the electric vehicle market share continues to rise sharply, from 3.1% in 2021 to 5.6% in 2022. Dealerships sold five times as many electric vehicles last year as in 2020, said the

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A Big Miss with Big Risk

In conversation with Dan Anton, the on-site lead for our Recon Edge customer performance service, he coined the term, Demand-Focused Recon to describe a discipline used by serious practitioners of strategic time-to-line (T2L) reconditioning.

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The Need for Rapid Auto Recon

The Need for Rapid Auto Recon Once dealers own used vehicles, time is of the essence. But the recon process at most retail centers isn’t built for speed. By Ronnie Wendt, Auto Dealer Today Automotive reconditioning gets a used vehicle ready for market. A dealership might

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