Sales: 650-999-0497
Support: 650-322-0600​

Meet the Team

This is our team of experts, who work hard
to empower and support your team.

Automotive Industry Experts

Stephany McLaughlin

Manager of Customer Service

Background: Parts

Stephany began her automotive career in 2004, working for a dealership in her hometown, Seattle, Washington. She served in various capacities there, most notably as a retail parts manager. Stephany has worked for Rapid Recon since 2014. As a member of the Performance team, she enjoys helping customers achieve results using Rapid Recon. Stephany lives in the Phoenix area, where she enjoys playing soccer in her free time.

Daniel Anton

Performance Manager

Background: Sales, Service, Reconditioning

A 2014 graduate of the University of South Carolina, Dan worked for the next eight years in the automotive industry in front- and back-end operations. He managed sales, service, and recon staff to reduce reconditioning time to line for Hennessy Jaguar/Land Rover locations in Atlanta, Georgia. He joined Rapid Recon in 2019. In his spare time, Dan enjoys going to the racetrack and watching South Carolina football.

Anthony Martinez

Director of Client Services

Background: Sales, Reconditioning

Before joining Rapid Recon in 2017, Anthony served for eight years with the U.S. Army. He is a combat veteran. He spent the next eight years in home construction and quality control, and then for another three years ran a recon center servicing three stores processing more than 1,200 vehicles a month. He’s certified in both Lean and Six Sigma and has used those practices to help reduce the average days in reconditioning for stores to under three days while reducing cost and increasing gross.

Bradley Orr

Performance Manager

Background: Used Cars,

Bradley began his career selling Oldsmobile’s between semesters at Cal State Fullerton. He has worked in automotive retail, wholesale, broker, used car buyer/manager, in F&I, and as a general sales manager and dealer. He joined Rapid Recon in 2019. Bradley is married to Kristin, and they have two daughters and live in the Sacramento, California area.

Sean Carlson

Performance Operations Manager

Background: Fixed Operations

Sean began his automotive career in 2004. Before joining Rapid Recon, he spent 13 years at one of the largest Toyota dealerships in the nation, serving in numerous fixed operations roles. Sean’s experience with dealership processes provides a unique and valuable perspective to Rapid Recon and its customers. He is a Seattle native. He enjoys spending time with his family, being active, and engaging in a myriad of hobbies.

Amber Bates

Technical Support Representative
650.322.0600 ext 142

Amber has a myriad of experience in military, law enforcement, retail, and government security contract industries. She served in the United States Army for four years and then joined the Texas Department of Public Safety as a Texas Highway Patrol Trooper, focusing on Commercial Vehicle Enforcement. She also served in Afghanistan on a Personal Security Detail contract. Amber joined the Rapid Recon team in March 2020, utilizing her customer service and problem-solving skills as a technical support representative.

Anthony Greenhalgh

Director of Sales & Marketing Operations

Background: Parts, Accessories, Collision

Anthony began his automotive career in 1992 and has developed a prominent background in fixed operations. General Motors recognized him as a “Top Performer” for his success in the automotive parts industry. He holds certifications in customer loyalty management, change implementation, and process management. Before joining Rapid Recon in 2016, he spent 24 years at a multi-franchise metro dealer, responsible for internalizing all cosmetic reconditioning into the dealer’s collision center.

Brian Larremore

Implementation Specialist

Background: Tech, Parts,
Reconditioning, Collision

Brian joined Rapid Recon in 2019. He has been a porter, detailer, technician, service writer, and manager, and then an owner of an independent body shop. One of Brian’s most considerable skills is finding ways to adjust a workflow set up to produce a consistent and efficient process with a focus on the right communications at the correct times. He has certifications from I-CAR and Cycle Time Management, among others.

Bridget Townsend

VP, Product Development

Background: Software Product Development and Management, Business Leadership,
Go-to-Market Innovation
650.322.0600 ext 126

Bridget has been in the software development field since 1995, with a focus on automotive software solutions since 2000. She joined Rapid Recon in 2018. She most recently held key leadership roles as COO and Co-Founder for Vin Voyager; V.P. of Vendor Management for DealerSocket; V.P. of Market Performance for Inventory Solutions at DealerTrack; and, as Sr. Director of Product Development for Chrome Systems. A New York native and graduate of Cornell University, Bridget resides in the Dallas-Fort Worth metro area, where she enjoys spending time with family and attending Gateway church.

Collette Roth (Coco)

New Business Manager

Background: Finance

Coco began her automotive career in 1994 and worked within the Penske organization for many years as a finance director. With an extensive background in finance and sales, she loves engaging with great people and solving problems. Coco joined Rapid Recon in 2018. Her consistent passion for superior customer service and quality networking has built her solid foundation for continued success within the car industry.

Curtis Sampson


Background: Used Cars, Finance,
GSM, GM, Dealer

Curtis has been a dealer principal, general manager, general sales manager, finance manager, and used vehicle director. In 2010, he was an original Rapid Recon user. He joined the company in 2019. His passion is coaching and supporting dealers’ processes and procedures. He earned an undergraduate degree in Business Finance from the University of Utah and his MBA from Brigham Young University. In his leisure time, he is on horseback or hiking – or training hunting dogs – and always with family.

David Stanton

Implementation Specialist

Background: Sales, Service, Reconditioning

David has a 10-year background in software and software-as-a-service implementation and user training, and he was won awards in customer service. Before joining Rapid Recon in 2019, he owned a Suzuki Motorcycle franchise and worked in the automotive service industry. David was a professional motorcycle road racer and raced for the factory Suzuki race road team. He holds multiple national road racing championships and competed in the 1996 Macau G.P. and the 2008 Le Mans 24- hour motorcycle races.

Dennis McGinn

Chief Executive Officer

Background: Automotive Manufacture
Software Development

Dennis has led several companies in his career, both public and private, along with running several business units at Hewlett-Packard. He also was the CEO of a vehicle tracking and activities analytics company. Recognizing the need for vehicle accountability on the lot and in reconditioning, he created Rapid Recon in 2010. Today, Rapid Recon is the industry-standard in reconditioning workflow communications, transparency, and accountability. Dennis also spent 21 years at Hewlett-Packard, applying the principles of continuous process improvement (CPI) to advanced manufacturing software for major automotive OEMs. CPI is a core key performance indicator within Rapid Recon’s workflow technology. He has authored in-demand “how-to” books, Recon T2L and Inventory is a Waste, providing auto retailers and their vendors foundational insight into the economics and opportunities available to those who practice time-to-line reconditioning workflow principles.

Jason Murphy

Implementation Manager

Background: Service, Parts

Jason began his automotive career in 2010. He joined Rapid Recon in 2015, having experience in multiple capacities within automotive retail, including as a technician and as a service and parts director. Honda recognized him for having led a top service team for two consecutive years. In his leisure time, Jason is more than likely at the racetrack or out in the woods.

Jennifer Moore

Manager of Customer Support

Background: Accounting, Parts, Service
650.322.0600 Ext 117

Jennifer began her automotive career in 2005. She started as a consultant to Rapid Recon in 2016 and then joined the company in 2017. Previously, she was a warranty administrator and a service advisor for a Jaguar Land Rover dealership. Jennifer has been recognized by Jaguar Land Rover as a “Master Service Advisor” among the top 5% in North America.

John Young

Software Engineer, Quality Assurance

Background: Parts, Accessories

As an alumnus of the University of Washington, John began his automotive career in 2010. Before joining the Rapid Recon team in 2017, he worked in automotive retail in both parts and body shop departments. His background also includes used, OEM and aftermarket parts, as well as service writer and repair. He has also worked in retail and wholesale sales distribution and has independent and OEM experience.

Josh Coutts

Director of Product

Background: Sales, Accessories,
Reconditioning, Service

Josh is a seasoned leader who specializes in driving vision and road mapping innovation. By combining the best in technology, data, and product design, Josh creates cross-functional solutions that continue to drive success for Rapid Recon and its 40,000-plus users. He started with Rapid Recon in 2013 as a performance manager and was promoted to product manager in 2016. He previously was an assistant preowned service manager. He enjoys the outdoors, personal development, and reading spy novels.

Keith Brice

Director of New Business Performance

Background: Comptroller, Sales,
Fixed Ops Management

Keith joined Rapid Recon in 2016. He has spent more than 30 years in automotive retail, as Comptroller, and in fixed operations, for Texas dealerships. The Virginia native is a 1985 graduate of Texas A&M. He has five adult children and two grandchildren, so far! He lives in Waynesboro, Virginia, with his wife, Lorelei, and their dog, Finley.

Michael Young

Quality Assurance Specialist

Background: Parts, Inside Sales

A Washington State University graduate, Michael has six years of automotive industry experience. He holds certifications in Information Technology. He previously worked for one of the largest used and aftermarket parts distribution companies, sourcing and shipping supplies to dealerships and body shops. His multi-franchise dealer group experience included managing shipping logistics for its multimillion dollar warehouse operation. Michael holds CompTIA Network+ and A+ Information Technology certifications. He joined Rapid Recon in 2018.

Nicole Renninger

New Business Manager

Background: Finance, Sales, BDC

At age 12, Nicole worked her first job at a car dealership filling in for the Saturday receptionist. She grew up in the industry in the Seattle area, filing service records on summer break to selling cars and then as a finance director. Rapid Recon, which Nicole joined in 2019, has provided her the opportunity to work in an industry she is not only knowledgeable about but passionate about while her husband is serving in the military. They are living on the East Coast. She is known for her drive to improve the status quo and her leadership skills, and she cannot wait for a second longer to help your team speed up their improved time to line!

Shelly Nordholm

Associate Product Manager

Background: Service, Accessories,
Loaner Fleet

Shelly began her automotive career in 2016 and has worked for the largest Toyota dealership in the Pacific Northwest. There, she started at an entry-level position and progressed to Accessories coordinator and later, Loaner Fleet manager. She joined Rapid Recon in 2019. In her spare time, Shelly can be found adventuring the vast wide world or working on her various creative projects.

Jim Leman


Background: Dealership Sales, Corporate and Freelance Communications

A consultant to Rapid Recon since 2015, Jim joined the company fulltime in 2020. He has been a corporate marketing and communications professional, and since 1992 was a freelance automotive retail writer and journalist providing services for leading technology companies serving automotive retail. Around 9/11, Jim sold for a Ford dealership. He and his wife Cynthia live near Chicago and conduct bible studies with senior citizens and disadvantaged children.

Dustin Jones

Performance Manager

Background: Services, Fixed Operations

Dustin has worked in automotive for many years and has a true passion for helping others. His career has taken him from a lube technician to working in fixed operations. He joined Rapid Recon in 2020 as an account manager. He has earned a Nissan Award of Excellence in service advising and has pulled stores’ performances from the bottom to the top 10% in customer satisfaction. Dustin has worked all over Northern California and the Bay area. He and his wife have a son. Dustin enjoys woodworking, motorcycles, and spending time with his family. 

Claudia Rodriguez

Account Manager

Background: Collision

Claudia grew up providing mechanical, body and paint work for her dad’s drag and mud racers. She has a degree in Auto Body and is I-Car Platinum Certified. She is a GM Mark of Excellence Award recipient; is Axalta-certified in Production/Repair Planning/ Damage Analysis/Estimating Consistency; is certified in Chief and Car-O-Liner frame measuring systems, is Toyota certified; and is a Student Leadership Academy Gold recipient and a graduate of the Critical Thinking and Leadership Institute. She also worked for more than a decade as a dealership body shop estimator. She joined Rapid Recon in 2020.

Nick Metts

New Business Manager

Background: Service, Recon

Nick started his automotive career in 2004 with the Hendrick Automotive Group, where he spent a dozen years as recon manager and internal service advisor. “Ask Nick” became his moniker, as he was the go-to for questions regarding used cars in inventory. Nick is a Lexus Master-Certified Service Consultant. He most recently spent four years as Director, Reconditioning Services, for MetroTech Automotive.  He joined Rapid Recon in 2020. When not helping dealers find efficiency improvements, he spends time with his wife, their two sons and two dogs, and he admits to having a “slight” obsession with his yard.

Michael Stuart

New Business Manager

Background: Sales, Internet, F&I.

Michael is a brand and sales strategist who joined the Rapid Recon strategic accounts team in 2021.  He brings over a decade of automotive experience in dealer roles, including used and new vehicle sales, internet manager, and finance manager. He also brings outside industry experience and success from within the healthcare marketplace as a team supervisor and “peak performer” who was a significant contributor to his company’s achieving the number one position in the market for the first time. His implementation of both new and unique sales marketing strategies brings another facet of thinking to the team. Michael knows what truly drives meaningful conversions, using active listening and positive reinforcement to ensure account acquisition and relationship development. Michael resides in the Dallas-Fort Worth metro area, where he enjoys spending time with his two young toddlers and his retired Airforce father. 

Joe Baye

Account Management

Background: Inventory, Used Cars, Appraisals, Wholesale, Technician

Joe’s entry into automotive was in 2009 in dealership parts & accessories before transitioning to internet sales. He then was the dealership technology manager for a large franchise group in his home state of Nebraska.  In 2014, he moved to Denver to create the training & performance department for an automotive software startup. There, he personally worked with over 400 dealers to improve their used inventory metrics.  He spent a short time at a DMS company then as a used car manager before joining Rapid Recon in 2020. Joe enjoys college football, chasing his dog around, exploring Denver, and reading.

Ali Ramstack

Account Management

Background: Sales, Marketing,
Parts, & Service

Ali has worked in automotive since 2003, bringing to Rapid Recon experience in sales, and service and variable operations marketing. She is a valued and trusted business partner, having the instinct to know when to listen and when to contribute. Ali is perhaps best recognized for her enthusiasm and accessibility – and unique gift of ideas and collaborative relations with clients to achieve common goals.  

Dustin Lawrence


Background: Sales, Accessories, Finance, Commercial Sales, and GSM

Dustin joined Rapid Recon in early 2021. Started in the car business in 1999 sales, accessories, finance, Commercial sales, and GSM.  With the Car business being one of his passions another passion is being a wrestling coach at local High School and Jr High. Dustin also has 3 children with his wife Tacey.

Patrick Malone

Account Manager

Patrick began his sales career at the age of 19 in car sales for a small local dealership. From there his career has taken him down a path of software sales and customer success, where he gained a wealth of experience in working strategically with customers to drive adoption and best practices for success. When joining Rapid, Patrick found an opportunity to combine two of his passions – helping others and cars. His ability to build rapport and trust with others is unmatched, and he is looking forward to using these skills to help Rapid Recon’s customers achieve their time-to-line goals.

Tay-lyn O'Grady

Account Representative

Tay-lyn’s experience was in the hospitality industry, but has also have been around the automotive industry for the past two years. As an account manager, Tay-lyn will bring the two worlds together. Bringing a high level of customer service to all Rapid Recon users.

Julian Gonzalez

Account Manager

Julian is a graduate of the University of Central Florida. He joined the automotive industry in 2008 and has a prominent background in fixed, specifically reconditioning. Julian started as a service department porter and worked his way through service to Recondition Manager, a position that he held for 7 years before joining Rapid Recon. He loves NASCAR, drifting, and really anything motorsports related. The only thing he loves more is spending time with his family and their dogs.

Christopher Glenn

Account Manager
650.322.0600 ext 181

Christopher began his automotive career in 2014 in his hometown Nashville, TN. Prior to joining the Rapid Recon team in 2021, he served in various capacities from Business Development, Internet Management, and Sales. He has experience across multiple brands, most recently GM. As a member of the Account Management team, he enjoys diving in the trenches with his dealership accounts to ensure they are getting the best ROI on their product! Chris lives in Gallatin, TN, where he enjoys playing disc golf and spending time with his family outdoors in his free time.

Technicians Team

Allison Woo

Marketing Manager

Allison brings a unique customer and internal teams support skill set to the Rapid Recon team, which she joined in 2019. She earned a degree in Marketing from the University of Arizona in 1999 and has led marketing partnerships for Virgin America and LinkedIn, focusing on understanding customer needs and delivering creative solutions. She brings to Rapid Recon seasoned cross-functional experience working with multiple corporate departments, including product development, I.T., legal, finance, and support, and for Rapid Recon brings this expertise to support customers’ seamless billing experiences.

Daniel Ligas

Sr. Software Engineer Lead

Daniel is a seasoned software engineer who began his career in full-stack development in 2005. He joined Rapid Recon in 2017. He has worked with a wide range of technologies, including HTML, CSS and JavaScript, C#, NodeJS, MSSQL, MySQL, and AWS Serverless. A graduate from the University of Arizona, Daniel started his career building web pages and then as lead developer for an online registration company whose clients included Motorola, Freescale, and NXP. At Rapid Recon, he plans, implements, and maintains code on all aspects of the Rapid Recon application.

John Roma


Before his career at Rapid Recon, John spent 26 years in developing software solutions for such companies as General Motors and Philips Medical Inc. To Rapid Recon, which he joined in 2019, John brings cross-platform proficiency in Windows and Linux. John is fluent in 14 scripting/programming languages, and brings to Rapid Recon advanced knowledge of developer applications, tools, methodologies and best practices, including OOD, client/server architecture, and self-test automation.

Nikkie Bellantoni

Corporate Controller

Nikkie joined Rapid Recon in 2019 as a Corporate Controller. She started her career in fund accounting for a mutual fund company but then moved into corporate accounting. She has provided her expertise for a variety of companies in many industries. Rapid Recon is her first foray into the automotive industry. A California native, Nikkie earned two bachelor’s degrees from San Jose State, in Accounting and Management, and an MBA from Santa Clara University.

Noemi Manero

G&A Support, Accounting

From Barcelona, Spain, Noemi earned a bachelor’s degree in International Business and Tourism from the University of Barcelona before moving 20 years ago to the San Francisco area. She joined Rapid Recon in 2019 and today is responsible for G&A Accounting. She supports human resources and sales and administers billings and collections services as well. She has provided consumer marketing expertise to many world-class companies, including The Gap, Virgin Airlines, and Visa, as a director of Marketing. A passionate painter, her work hangs in many private collections throughout Europe and California. When not painting, Noemi teaches yoga and Pilates and studies human anatomy to better support her clients.

Richard Woo

Chief Financial Officer

Before joining Rapid Recon as one of its founding members, Richard was the chief executive officer of his own accounting and tax consulting firm, which he operated for 30 years. His clients included many high-net-worth individuals in the Silicon Valley of California. Previously he held Controller and chief financial officer positions, particularly in the real estate industry. He holds a B.A. and an MBA from the University of Washington and Golden Gate University and resides in San Carlos, California. When time permits, he enjoys golfing, fly fishing, and other outdoor activities.

Rick Ligas

Software Engineering Manager

Rick began his software career in 1990. He has focused his work on the auto industry, specifically reconditioning software, since 2012 when he started work with Rapid Recon as a freelance user interface designer. He joined the company full time in 2017. Previously he worked on lead processing software, medical industry clinical management software, and doctor office automation. He has been awarded the prestigious InVision Award for the best software, Multimedia Division, for two applications used for treating drug and alcohol addiction. In his free time, he enjoys biking the beautiful trails of his native state, Ohio.

Samantha Nasworthy

Implementation Project Manager

Samantha has been with Rapid Recon since 2016, serving as an Implementation Project manager. She has, however, played a freelance operations role within Rapid Recon for about 10 years. Sam has a background in digital marketing within the automotive space, which is how she was introduced to Rapid Recon. She lives in Sarasota, Florida, and is the mother of four children, ranging in ages from five to 12 years old, and spends her free time going to the beach and enjoying other outdoor activities with her family.

Steve Woo


Steve is a veteran of the tech world and has contributed to the success of businesses ranging from startups to Fortune 500 companies. He started at Rapid Recon in 2013 and joined full time in 2016. Combining a degree in Business Economics and Accounting with professional roles in sales, marketing, and IS/IT, Steve brings a unique skill set and breadth of experience into helping ensure Rapid Recon’s remote workforce and business processes are optimized for efficiency and poised for success. Steve is an endurance and mountain sport athlete.

Tiffany Coleman

Human Resources Director

Bringing more than 10 years’ human resources and recruiting experience to Rapid Recon, which she joined in 2020, Tiffany salts her HR services with considerable experience in customer service, teambuilding, and coaching. She also has a background in event marketing and design. As employment law is fluid, she invests considerable time in online HR and employment law coursework to support Rapid Recon and its employees. Tiffany enjoys the outdoors with her family in such activities as dirt bike riding, camping, and cycling.

Laura Ruggeri

Graphic/UI Designer

Laura is a graphic designer with 30-plus years of experience. She studied art and design in Milan, Italy, and worked there for many years for companies like Fiat Alfa Romeo, Pininfarina, and Nissan. She moved to the U.S. in 1998 and focused on software interface design, working on medical and process management software. Since 2013, she has been focused on Rapid Recon reconditioning software, using her creative skills on interface design, marketing, and online training materials. She is a Certified 500- Hour Viniyoga teacher. She joined Rapid Recon full time in 2017. She loves bike riding and photography.

Tim Jones

Sr. Software Developer

Tim is a seasoned software engineer who grew up writing games for a TRS-80. He received his degree in Applied Mathematics in Computer Science from Texas A&M. He is a member of the Apache Software Foundation and has several patents. He has led software development for Fortune 500 companies and small team startups. Tim joined Rapid Recon in 2016 to help build its underlying technology. He enjoys riding his mountain bike and outdoor adventures.

Kathleen Parsons

Staff Accountant

Having joined Rapid Recon in 2021, Kathleen brings more than 20 years as a dedicated and detail oriented accounting professional,  She is a Bay Area native with a diverse background in various industries including manufacturing and transportation,  he has honed her craft and focused on accounting and payroll services and small business administration.  In parallel, Kathleen also has a background in human resources and benefits administration.  When she is not crunching numbers Kathleen enjoys time with her family and friends and enjoys any opportunity to travel.

Krista Martin

Business Development Representative

Krista joined Rapid Recon in 2020. She brings with her 10 years’ experience owning and operating several businesses. She has the talent to manage multiple tasks from sales to operations and in conducting daily business to business activities with a proven track record of meeting and exceeding corporate expectations. She brings resolutions for customer-facing issues to meet her customer’s expectations. Krista enjoys time with her son on Gulf Coast beaches.

Lisa Stills


Since 2007, Lisa has been using her trusted client advisory and multidisciplinary expertise to help dealer groups overcome complex challenges and produce true results.She now brings this background, strengthened by experience serving such companies as Roadster, Edmunds, PureCars and, to Rapid Recon. She joined the company in 2021.