Rapid Recon™ takes customer satisfaction to the next level. Our technology integrates with your workflow system to customize and adapt to your changing needs.
Our team works with your dealership from the initial launch period and beyond. You will always have a dedicated support staff on your side.
A user makes a single click to move the car to it’s next designated step alerting those responsible next in line that the car is now ready for them to perform their task.
All recon steps are important but the order that a vehicle moves through recon does not need to be sequential. Steps may be skipped if not required or vehicles can be moved out of order to accommodate capacity issues. The Time-to-Market report properly accounts for the overall time. Each step may also be isolated to investigate the actual average time in step compared to expected or compared to previous time periods.
Each Rapid Recon™ system is custom designed to accommodate your existing workflow. Our Process Performance Managers are always available to help fine tune your system with suggestions and best practices used by the top performing dealerships to help you achieve maximum performance and the shortest Time-to-Market possible.
No, we do not push data back to your DMS as this could cause other unrelated problems. For this reason we have created an editable Notes section where you can summarize the estimate or edit templates that can be created. You can also copy and paste information from your service estimate work screen to easily summarized needed repairs for approval.
All vehicle information including the Notes is archived in our system for two years.
Once a car is sold, unless it is still in the active recon process, it automatically drops out of the system and all information is archived for two years. Any car can be pulled back from archive during this time. If a car is sold and still live in the recon process there is a character designation placed next to the stock number denoting that it is no longer seen in the DMS.
Yes, cars headed for wholesale are dropped directly into that step as soon as possible. Notifications can be sent to your auction rep, auction manager, transport company and anyone else to help move them as soon as they are ready.
An average system can be designed and installed within 10 business days. More complicated systems may take longer.
Once we design and build your system your Process Performance Manager gets your business up and running with Rapid Recon™. Our experienced professionals guide you through the set-up process to ensure seamless integration without interruption of your day-to-day operations.
We are with you every step of the way, from install to operation. We’ll teach you the complete functionality and capability of our program, while you apply your operational and industry knowledge. Your team will quickly learn to use Rapid Recon™ consistently and effectively.
Some systems rely on manuals or templates to show you the features of their programs — leaving you to teach yourself. Rapid Recon’s™ team helps you implement your new system quickly, putting you directly in the driver’s seat. Each user will learn how to use the system while looking at your dealership’s specific data and inventory.
We sell over 700 used cars a month. Tracking these vehicles through the reconditioning process has always been a task that is very difficult to deal with. With a dealership our size, Rapid Recon helped us manage the process. With the software that Rapid Recon has provided for us, we can find out where cars are at and at which step of the process. Finding out how fast their getting to the frontline has been terrific because in today's age of used car sales it's about speed to the frontline.
We have been using Rapid Recon for quite a while and it has been a game changer for us. We use it at about 80% of its capacity and it is instrumental in coordinating 200 plus cars a month, for two stores, from multiple sources, in multiple locations at all times. We can track total days in recon, see where items get stuck, and quickly fix the problem. It works with our DMS and across multiple computer and table/smartphone platforms.