To embrace the opportunity, your culture and the autonomy given to your general manager regarding reconditioning speed to sale – which the three points above stress – must be viewed at least as necessary as to which DMS you use.
Before the lemonade drives up, choose how you’ll prepare for tomorrow. We advocate that you apply KPIs to sell cars and engage customers. These KPIs are:
Dealer commitment to these practices will drive the controlling metrics to standardize these operational best practices across all stores in a Group, independent of the market. Since used cars are the core of success or failure in the near term, this should be obvious, but it is not evident because of the dealership autonomy model.
You could call these observations hot gas if it were not for how your own concerns resonate with them. And consider: