While shopping recently for a new car, one of our teammates asked the young sales associate how much training he’d received. “None,” he said. “You’re it.”
Unfortunately, this isn’t an isolated case. Too frequently, sales managers direct their green peas to the brand’s online product literature to study and, seemingly at the same time, tell them to “take the next up.”
We have to do a better job preparing and equipping sales associates to succeed. Leads are too expensive and too far between to fritter away.
As your sales team engages leads – whether originating via your digital channels, as phone ups, or as walk-ins – leads will convert better when sales associates answer prospects’ questions knowingly and on the spot.
Leaving prospects alone to seek answers or putting phone ups on hold jeopardizes those opportunities. No one likes having to wait.
So, what do you do?
You equip the sales team to quickly and accurately answer vehicle questions, give them one-click access to used inventory details, including PDF documents of their history and vehicle condition reports, reconditioning events and related repair images, and videos.
The ability to communicate with interested callers on-the-spot the details about what reconditioning has been completed and approved builds value and trust in the vehicle being considered, whether shown face-to-face with a customer or pushed via text to their smartphone for reviewing at home or elsewhere.
Everyone in the new-era sales cycle wants to look and be smart – now they can know it, empowering them to present confidently and knowledgeably in real-time. Sales lead conversion doubles when “know it” sales associates work their opportunities like this.
Misplaced or lost keys plague every dealer, as cars get misplaced, forgotten about, and otherwise “lost.”
Vehicle and vehicle key location and tracking solutions have come a long way; now a sales associate working a solid up doesn’t put that deal at risk because the car (or its keys) can’t be located for the test driver – or delivery!
New-era locator tools find cars even when parked in above- or underground garages.
A dealer using this locator technology remarked recently, “We no longer look for keys and cars, we go get them.”
If you can’t find it, you can’t sell it.
A 21-day turn is possible — and necessary — to command and hold a decent margin today. To get there, dealers tell us the solution is taking cars from acquisition to sale-ready status in under five days.
We call this fast-track process speed to sale.
A speed-to-sale-advantage starts with providing the sales team with direct access to your reconditioning workflow, from their desktop and mobile devices. Their quick check of inventory-in-process equips them with the “Know It” advantage described earlier.
Now your sales team, whether they’re working a deal while standing on the lot, engaging the prospect on the phone, or following up with an online lead, can respond to questions promptly, accurately, and confidently.
Dealers practicing this tell us they retail up to 40% of their inventory while those cars are in recon.
In our increasingly multi-channel retailing environment, advantage favors the equipped and responsive sales team. Such teams answer questions knowingly and on-the-spot, never having to call customers back or put them on hold. They go get cars of interest, never having to look for them and their keys. Because they better engage leads, they convert more opportunities to done deals.
About The Author
Dennis McGinn is the founder and chief executive officer of Rapid Recon, the world’s standard in vehicle reconditioning and speed-to-sale inventory turn improvement, and the industry’s leading expert in time-to-line (T2L) reconditioning. Click now to schedule an instructive demo.
About Rapid Recon
Reconditioning workflow automation from Rapid Reconis the industry standard in time-to-line inventory turn and speed-to-sale vehicle revenue enhancement for automotive retailers. Benchmarking data based on 13 million vehicles processed uniquely positions Rapid Recon to advise dealers on how to improve their store’s profitability. Used by more than 2,000 dealerships, Rapid Recon ensures the accountability of processes, property, and people. Hence, dealers know answers quickly, find assets anywhere, and sell vehicles promptly to grow dealership profitability. www.rapidrecon.com CALL US: +650-999-0497
855 El Camino Real
Palo Alto, CA 94301
Our easy to use cloud based application can be customized to accommodate and improve your current workflow processes, along with quick updating to meet your changing needs.
From the very first day your Process Performance Manager works with your staff to make sure your system design meets your dealerships specific requirements, then provides ongoing training and feedback to help you reach your target Time To Market performance goals.