Featured Articles

Tackling Used-Car Challenges

Tackling Used-Car Challenges

Automotive News – November 2022 Tackling Used-Car Challenges New and innovative strategies that are helping dealers navigate the used-car shortage By Dennis McGinn & Cam Hitchcock As new-car sales dropped during the last year due to supply-chain disruptions, so did
IF IT'S NOT BROKEN, BREAK IT

IF IT’S NOT BROKEN, BREAK IT

Originally published in the November 2022 edition of AutoSuccess Online If It's not Broken, Break It By Dennis McGinn I was pondering reality the other day. I realized that what we often understand as certainty is merely how ingrained our
Why Honda of Downtown LA Switched Its Recon Software

Why Honda of Downtown LA Switched Its Recon Software

Why Honda of Downtown LA Switched Its Recon Software By Jim Leman Originally published in the October 2022 edition of AutoSuccess Online “No room for error” summarizes used car operations at Honda of Downtown Los Angeles. Staff continues sharpening skills
Putting Cards on the Table With Used-Vehicle Shoppers

Putting Cards on the Table With Used-Vehicle Shoppers

Putting Cards on the Table With Used-Vehicle Shoppers By Dennis McGinn Originally published in the October 2022 edition of WardsAuto More dealers are turning to used vehicles in the 5- to 7-year-old range, costing between $10,000 and $15,000. That leads
Guest Commentary: How to Build Trust With Vehicle Buyers

Guest Commentary: How to Build Trust With Vehicle Buyers

Automotive News – September 2022 Guest Commentary: How to Build Trust With Vehicle Buyers How can dealers build trust with customers when so much of the vehicle shopping process has moved online? By Dennis McGinn How can dealers build trust
Sharing Service Resources Between Customer-Pay and Internal Service Environments

Sharing Service Resources Between Customer-Pay and Internal Service Environments

Fixed Ops Magazine – October 2022 Sharing Service Resources Between Customer-Pay and Internal Service Environments By Jennifer Marszalek Service managers and advisors for combined retail and internal service centers often juggle conflicting priorities, personalities, and equipment that can test patience,
OpenRoad Auto Group Follows The Facts to the Money

OpenRoad Auto Group Follows The Facts to the Money

AutoSuccess Magazine – September 1, 2022 OpenRoad Auto Group Follows The Facts to the Money By Jim Leman Originally published in the September 2022 Dealer Service supplement to AutoSuccess Magazine OpenRoad Auto Group is the largest-volume automotive retail group in
Stand By Your Recon Heroes

Stand By Your Recon Heroes

Stand By Your Recon Heroes By Dennis McGinn Originally published in the August 2022 edition of AutoSuccess How you recondition your cars, including the methodology you adopt, the metrics you measure, and the discipline of your recon team, affects so
For Internal Service Advisors, SCRAMBLE Defines The Day

For Internal Service Advisors, SCRAMBLE Defines The Day

Kim Morrison is the internal service advisor at Canadian dealership HJ Pfaff Audi. Her job description could describe an individual with the abilities of a Swiss Army knife.

Accountability for Predictability & Accuracy

Accountability for Predictability & Accuracy By Dennis McGinn, AutoSuccess Can you define the meaning of the noun accountability as you might use it in your work environment? We all think we know what it means, and each of us reacts differently when hearing it spoken to

Read More »

How EVs Affect Used Car Reconditioning

How EVs Affect Used Car Reconditioning By Dennis McGinn, AutoSuccess According to Experian, the electric vehicle market share continues to rise sharply, from 3.1% in 2021 to 5.6% in 2022. Dealerships sold five times as many electric vehicles last year as in 2020, said the

Read More »

A Big Miss with Big Risk

In conversation with Dan Anton, the on-site lead for our Recon Edge customer performance service, he coined the term, Demand-Focused Recon to describe a discipline used by serious practitioners of strategic time-to-line (T2L) reconditioning.

Read More »

The Need for Rapid Auto Recon

The Need for Rapid Auto Recon Once dealers own used vehicles, time is of the essence. But the recon process at most retail centers isn’t built for speed. By Ronnie Wendt, Auto Dealer Today Automotive reconditioning gets a used vehicle ready for market. A dealership might

Read More »

Rohrman Auto Group Perfects the Connection To Launch

Rohrman Auto Group Perfects the Connection To Launch Originally published in the March 2023 Dealer Service supplement to AutoSuccess Online When he installed reconditioning software in the stores he manages for Rohrman Auto Group, Director of Chicago North Operations Bob Wolf had high hopes — and a

Read More »