Ideally, every dealership should be able to manage used car reconditioning at a four- to five-day level, independent of volume. Some exceptional stores are able to operate in a three-day range by keeping service at a four-hour average and detail/photos to an eight-hour average. To...

A typical reconditioning workflow installation has a minimum of three principal stakeholders: the used car manager, the fixed operations manager and the general manager. In the early days of reconditioning workflow, starting around 2010, the scenario was a bit different than today. At that time, the used...

How do I get my Recon Process under control? The simple answer is, “Start at the end and work back.” But, to accomplish this feat, you need to connect all your processes with anyone who touches your cars — including subs and vendors — and then...

Are you measuring your Average Days in Recon? If the answer is “no,” then your actual all-inclusive number is probably double what you would like everyone to believe it is. And even worse, you may not even know what your recon team already knows about...

Workflow automation is an area of process improvement in which businesses benefit from high efficiency, better time management and a higher level of performance all around. Automation eliminates errors in routing, completion and delivery.  And, it creates an environment where the processes can be completed...

Workflow technology measures and manages, in real-time, every step of the process, from purchase or trade to front-line ready or funded, so your employees are individually accountable. In addition, it is flexible enough to change quickly for any process or people changes. The following three examples...

Time to market (TTM) is the monthly average time from purchase or trade to the time sales are funded. You can think about it as the average time your cash is invested until it can be reinvested. Most dealerships begin with the logical subset of TTM,...

Few would dispute the retail auto business
has been slow to use mobile computing
devices in the day-to-day operations of their dealerships. Though, to be fair, the industry
has been virtually void of any specific software applications to support such devices — especially in reconditioning. Dealers can no...

The deal is not done until it’s “metal over the curb.” Ever heard about a sale where the “stips”
were not satisfied after multiple attempts with lenders but the trade was already sold? With all the market pressure to continually improve turns, this can — and...

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