Dealers who have the most efficient reconditioning time consistently average three to five days from recon start to front line. They also know where every car is at all times because every step has a clear owner who is connected to it through their mobile...

Published inside Fixed Ops Magazine Jan/Feb 2016 An exercise to optimize the customer experience. This is the first installment of a three-part series that addresses reconditioning Time-To-Market, or TTM — a key performance indicator for more successful used car operations. Download and share the pdf > “Fixed Ops has...

While on a recent conference call with a dealer group president, he asked the following question: "What is the single most important factor in successfully managing time-to-market (TTM) in a dealership?" My answer was, "The commitment and active involvement of the general manager". At the...

When is it the right time for your dealership to move to a workflow architecture to manage your recon process?  When the mandate is, “Recon needs to get fixed.” Here are three principal reasons to support the change. Lack of accountability Cars not getting to the...

Ideally, every dealership should be able to manage used car reconditioning at a four- to five-day level, independent of volume. Some exceptional stores are able to operate in a three-day range by keeping service at a four-hour average and detail/photos to an eight-hour average. To...

A typical reconditioning workflow installation has a minimum of three principal stakeholders: the used car manager, the fixed operations manager and the general manager. In the early days of reconditioning workflow, starting around 2010, the scenario was a bit different than today. At that time, the used...

How do I get my Recon Process under control? The simple answer is, “Start at the end and work back.” But, to accomplish this feat, you need to connect all your processes with anyone who touches your cars — including subs and vendors — and then...

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