Problem: Detailers all attack a car with different methods and processes. Sometimes the same type of car can take different times based on who and when they get assigned. Different amounts of materials are used, and different quality issues come up. ...

Get Cars Imaged and Frontline-Ready Faster to Boost Used Car Sales Talk about disruptive – it turns out the best selling tool you can give your used car sales team is faster reconditioning! Not a new ad campaign. Not a new CRM. Not even better lead conversion...

On any given day, my business conversations typically focus in on one of three topics: dealers who are ready to give up on recon spreadsheets and the extra managerial oversight; dealers not ready to admit they have a recon problem; and finally, dealers who have...

Vehicle reconditioning is an essential process for every used car department. It not only gets vehicles ready for consumers’ eyeballs, but when it gets them front line ready fast, it can mean more gross on every sale. Every used car manager knows this intuitively. I’m not...

Having met with dealers at NADA, I’m reminded of Dale Pollak’s 2010 article, “Reconditioning – The Last Bastion of Old School Management.” While this is still generally true, there are finally straightforward solutions and verifiable success stories that have remedied this situation. However, getting reconditioning...

Quick Quiz: Who is really responsible for time to line? Used car manager F&I Manager Fixed Operations manager All of the above   If 1,2 and 3 are not being measured as a start-to-finish workflow process, Time to Line performance cannot realistically be measured and managed. This...

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