One of the last opportunities in the modern dealership to make money is the reconditioning department. Unfortunately, most general managers don’t appreciate this function’s role in a well-run used car operation.
Dealers who have the most efficient reconditioning time consistently average three to five days from recon start to front line. They also know where every car is at all times because every step has a clear owner who is connected to it through their mobile
A Used Car Reconditioning Software can turn your recon process into an assembly line of profitability. Most dealership personnel will associate the term Reconditioning with Average Days in Recon although ADR involves much more than the normal “mechanical and cosmetic” processes. When I was in the
Getting your cars through reconditioning and PDI is only the halfway mark to “sale complete” and ends when the “funded” deal is sent to accounting. Both recon/PDI and deal-flow are perfect candidates for workflow technology, but with different sets of rules and users. The need
Published inside Fixed Ops Magazine Jan/Feb 2016 An exercise to optimize the customer experience. This is the first installment of a three-part series that addresses reconditioning Time-To-Market, or TTM — a key performance indicator for more successful used car operations. Download and share the pdf
While on a recent conference call with a dealer group president, he asked the following question: “What is the single most important factor in successfully managing time-to-market (TTM) in a dealership?” My answer was, “The commitment and active involvement of the general manager”. At the
When is it the right time for your dealership to move to a workflow architecture to manage your recon process? When the mandate is, “Recon needs to get fixed.” Here are three principal reasons to support the change. Lack of accountability Cars not getting to
Ideally, every dealership should be able to manage used car reconditioning at a four- to five-day level, independent of volume. Some exceptional stores are able to operate in a three-day range by keeping service at a four-hour average and detail/photos to an eight-hour average. To
A typical reconditioning workflow installation has a minimum of three principal stakeholders: the used car manager, the fixed operations manager and the general manager. In the early days of reconditioning workflow, starting around 2010, the scenario was a bit different than today. At that time, the used
How do I get my Recon Process under control? The simple answer is, “Start at the end and work back.” But, to accomplish this feat, you need to connect all your processes with anyone who touches your cars — including subs and vendors — and
