End the Blame Game in Recon

Blame – assign responsibility for a fault or wrong. Most dealership personnel will associate the term Reconditioning with Time-to-Line, although TTL involves much more than the normal “mechanical and cosmetic” processes. When I was in the dealership, the majority of the reconditioning of a used vehicle

Read More »

Recon Time vs Time-to-Line

  “What is the difference between managing Reconditioning time and Time-to-Line? The active involvement of the GM.  If you are still trying to hold people accountable for the reconditioning cycle instead of TTL then I have some great news. Recon is of course a vital

Read More »

Four Ways to Improve Pre-Owned Efficiency

Four Ways to Improve Pre-Owned Efficiency By Mark Curcio10-10-2017 Managing modern pre-owned operations in a profitable manner has become an increasingly difficult venture in today’s competitive and aggressive market. Finding quality vehicles that can be priced to move quickly has become more expensive than ever before

Read More »

Reconditioning Time Testing

Dealers who have the most efficient reconditioning time consistently average three to five days from recon start to front line. They also know where every car is at all times because every step has a clear owner who is connected to it through their mobile

Read More »

Lean Manufacturing Processes Can Modernize Reconditioning

Published inside Fixed Ops Magazine Jan/Feb 2016 An exercise to optimize the customer experience. This is the first installment of a three-part series that addresses reconditioning Time-To-Market, or TTM — a key performance indicator for more successful used car operations. Download and share the pdf

Read More »

The Role of the GM in Managing Time-to-Market

While on a recent conference call with a dealer group president, he asked the following question: “What is the single most important factor in successfully managing time-to-market (TTM) in a dealership?” My answer was, “The commitment and active involvement of the general manager”. At the

Read More »
MENU