In late 2010, when workflow process was first applied to reconditioning, texting and data plans were expensive. In fact, most techs did not carry smartphones. Today, virtually all technicians, detailers, photographers, subcontractors and lot managers not only have smartphones -but, they know well how to use them. Why is this important? It is important because unfortunately, the accessibility gap still exists between the USM, employees or subcontractors for those still using old-school recon processes. This isn't the case, though when workflow technology is combined with smartphones. This gap gets easily bridged, creating an efficient and highly functional work environment.
Today, virtually all technicians, detailers, photographers, subcontractors and lot managers not only have smartphones -but, they know well how to use them.
Many dealers have resorted to dedicated teams or creating centralized reconditioning centers. Combine this increased demand for qualified reconditioning resources with the dramatic change in mobile technology, and you will find a new and emerging approach to motivating the individual recon worker. The results speak for themselves.
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Dennis McGinn speaks with Autosuccess on the state of the art reconditioning - Listen to the audio podcast >>